Retail stores keep changing their customer experiences

Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Thu Jan 15, 2015 11:35 pm

Sony Canada was the second store chain to announce store closings in Canada today. The company is moving away from having their own bricks and mortar stores to supporting third-party vendors (other retail stores carrying Sony products) and to generating online shopping orders or phone orders.
[url]Sony made the announcement on the day U.S.-based Target announced its withdrawal from Canada and the closure of all 133 Canadian stores.

Along with Target and Sony, other international companies departing Canada include fashion retailer Mexx, which is liquidating 95 stores by the end of February and Sears Holding Corp., whose plan to sell most of its stake in its Canadian unit has triggered deep job losses across the country.
http://metronews.ca/news/canada/1262316/sony-closing-all-14-stores-in-canada/
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Re: Retail stores keep changing their customer experiences

Postby deja vu on Sun Sep 20, 2015 3:33 pm

Across the world in "The Land Down Under", Australia, the message is loud and clear. At least at their Woolworth stores it is. Vote with your feet, don't walk in and buy and they hear you loud and clear, some faster than others.

In this case it took a new man coming aboard to start the change around and now people are again voting with their feet and so far they like what they are seeing. Ignoring the customers for profit will catch up with you and end up costing more to get them back through the doors. Something Woolworth learned the hard way, too bad more are not listening as customer service is becoming a lost art. Doesn't matter if it is inperson or online, the customer is who pays your bills, gives you the nice bank account, etc. Ignore them and it will bite you in the butt.

http://www.smh.com.au/business/woolwort ... jold1.html


When New Zealand food retailer Dave Chambers arrived in Sydney earlier this year to take the helm of Woolworths Supermarkets he was shocked by what he saw in stores.

Shelves were low on stock, the trolleys had seen better days, floors were in disrepair and customers were forced to queue at the checkouts.


In moves reminiscent of the early days of the turnaround at Coles seven years ago, Woolworths is investing $65 million over the next 12 months upgrading its fleet of shopping trolleys, fixing rusty shelves and holes in floors, improving lighting and signage and removing gates to open up the front of its stores to make them appear more welcoming.


Who ever thought rusty shelves, no stock, holes in floors and bad lighting was the way to run a business and keep people coming back should be fired. Stores from hell are not good for your bottom line, so who the heck thought it was?


"We are starting to do better on trolleys and baskets and staff attitude," Chambers says.

"Fruit and vegetables, queue time and out-of-stocks are the three [areas] we have the most opportunity in."

Staff morale is also improving, he says, even if store managers have been forced to forgo bonuses.



Managers getting bonuses for what, running the stores into the ground for the all mighty dollar. Forced to forgo, they should be forced to give back what bonuses they received in the past.
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Tue Dec 15, 2015 2:01 pm

The US stores of Uniqlo are finding the retail marketplace taking more time to get to it.
The retailer is performing well at home in Japan, thriving in China, South Korea and Taiwan, and doing not so badly in Europe (though it did close some of its British branches). But America, where it has more than 40 shops, is a different story. Uniqlo has been in the country for ten years, but its presence is still much smaller than that of its main global rivals, Zara and H&M, respectively a Spanish and a Swedish retailer of fast fashion. It is also smaller than two local casual-clothing chains, Gap and Forever 21, and than “off-price” sellers of designer labels such as Ross and T.J. Maxx. Last month Fast Retailing, Uniqlo’s owner, reported losses for the fourth fiscal quarter, mainly because of the dismal performance of its outlets in America and of J Brand, its ailing American denim chain.

http://www.economist.com/news/business/21679223-uniqlo-struggling-worlds-biggest-clothing-market-chicago-hope
I have high hopes for Uniqlo's success when it comes to Toronto because the market knows of it-there's a large international student group at both secondary and post-secondary levels in the city plus other groups familiar with the brand through New York City or Japan visits.
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Sat Dec 19, 2015 11:50 am

Banks sometimes decide to close branches that are not economically viable. But what's a small town to do when even a request for an ATM cannot be justified?
http://www.thestar.com/news/gta/2015/12/18/muskoka-town-set-to-lose-its-only-bank.html
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Sat Jan 16, 2016 12:40 pm

Walmart is going to close some of its US stores and other ones in Brazil.
More than 95 per cent of the stores set to be closed in the U.S. are within 10 miles of another Walmart. The Bentonville, Ark., company said it is working to ensure that workers are placed in nearby locations.

The store closures will start at the end of the month.

http://www.thespec.com/news-story/6234103-walmart-to-shutter-269-stores-154-in-the-u-s-/

There will be municipalities trying to figure out what to do with closed big box stores in their borders. If Walmart owns the store sites, then there could be conditions on what other stores can open in the area.
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Thu Mar 02, 2017 1:03 pm

BCBG Max Azria stores in Canada and the US are in bankruptcy protection.
The company is already in the process of closing 120 of the 175 stores in the U.S. in the hopes of emerging with a better business model. The brand will seek to continue selling in Hudson’s Bay stores in Canada, which remains a profitable partnership.

BCBG will no longer support the 13 stores in Japan and various agreements are being sought with regards to operations in other regions, including Europe, Central America and South America.

https://www.thestar.com/business/2017/03/01/bcbg-max-azria-stores-to-close-under-bankruptcy-filing.html

JC Penney will close up to 140 stores in the US plus two distribution centres. http://www.theepochtimes.com/n3/2226713-j-c-penney-to-close-up-to-140-stores/

Sunrise Records will take over 70 HMV locations to expand its chain across Canada.
http://www.theglobeandmail.com/report-on-business/sunrise-records-to-move-into-70-closing-hmv-locations-across-canada/article34138703/
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Thu Jun 22, 2017 2:59 pm

Sears Canada has filed for creditor protection and started terminations at its headquarters. The store chain will be closed certain store sites under its various banners and continue with store renovations. There will be 2900 people laid off as well.
The stores to be closed are listed in the article.
https://www.theglobeandmail.com/report-on-business/sears-canada-to-close-59-stores-cut-2900jobs/article35422082/
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Re: Retail stores keep changing their customer experiences

Postby CielOnTap on Thu Sep 21, 2017 7:44 pm

Toys R US has filed for creditor protection in both the US and Canada. But the chain is still hiring for the holidays.

https://www.usatoday.com/story/money/nation-now/2017/09/21/toys-r-us-bankruptcy-still-hiring-holidays/688115001/
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