Customers billed for unwanted texts

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Customers billed for unwanted texts

Post by up-down » Wed Feb 11, 2015 11:07 am

Not having a crystal ball, Edmonton’s Andy Pearcey had no idea what his future would hold when he received an unwanted text in November 2012.

But he later discovered that for more than two years, Rogers had been charging him for a fortune-telling service he insists he never agreed to. He had paid almost $300, but said that when he asked Rogers for a refund, the telecom initially told him to take it up with the fortune teller, ifortune. “I was livid,” Pearcey told CBC's Go Public. ... -1.2950460

Here we go again. It's not limited to Rogers, but they are the ones that seem to be caught first. A good lesson to learn - read your entire bill, speak up and don't let mistakes slide because ignoring or hoping it will go away will cost you money and the amount will grow until you speak up and demand satisfaction.

Yes, DEMAND satisfaction, because they will ignore you otherwise. Having Go Public's help is a big boost for the consumer and disaster for the business trying to hide the truth. Don't be shy or embarressed, It's your money out the window and only you can stop the draft by speaking up.

When will they learn as it seems they keep shooting themselves in the foot over and over again. It's all in the fine print, so make the time to see what is in the fine print before signing. Ask questions, don't take what they say as gospel, because like other cable companies they will not discuss the fine print, until you bring it up.

Rogers once again had a chance to fix the entire problem that they created with their contracts, yet still leave it to the consumer to remove unwanted sites they didn't warn you about upon signing. When will they learn that if you create the mess, you clean it up completely. It's their responsibility and it would be nice if just once they would clean up without being pushed by the media.

How many more consumers are out there? No one knows except Rogers and it's not talking.
In September 2012, following a five-month investigation, the federal Competition Bureau announced it was suing Rogers, along with Bell, Telus and the Canadian Wireless Telecommunications Association for $10 million each and demanding refunds for customers like Pearcey.

The bureau alleges the telecoms misled their customers into signing up for costly premium texting services and profited at their customers’ expense.

Telus, Bell and Rogers all say they no longer sell premium text message service themselves, though Spafford said Rogers continues to act as a billing agent for other providers when customers make purchases or subscribe to services on their device.

Good, because they will try anything to make more money. It's going to get worse when the consumer has the right to chose the channels they want and no more bundling unwanted with wanted. The companies hate that it's coming, and used fear mongering. Didn't work and the consumers won that round, so why not hide things in the fine print and forget to mention it to make up lost money. They can no longer charge a fee for cancelling service so that is another hit to their bottom line.

Rogers’s share of the $9.99 that Pearcey was charged each month could be as much as 50 per cent, according to John Lawford of the Public Interest Advocacy Centre, which published a report on premium texting services in 2011.

Lawford says if Rogers profits from the texts that could put it in a conflict. “I don’t think that it’s a lucrative sideline”, Lawford said. “What I think you have though, is a disincentive to the telecom company to assist the customer ... because they are in the business of sharing the proceeds of the text message”, he said. “It’s not fair to brush the customer off and send them on a wild-goose chase to find [the third-party company] when they are often trying to hide in the first place.”
It isn't fair, but it's going to get worse for the customer as we take more control over the services we want from these companies. They will keep trying to find a way to separate us from our cash, so stick to your guns, order only what YOU WANT, not what they think you need. This isn't just limited to Canada, I have no doubt it is happening all over the world, and it's up to consumers to do their homework and then speak up.

****Above all ask for a PAPER BILL, then you can see exactly what is going on, have a record in your hands. Technology is great, but relying just on the companies site for checking your bill, can come back to haunt you. Get the paper bill and question if they charge you for that mailing. If they wont send one, then print your bill from their site, don't count on what you see being there when you need it, always have a paper trail to help your cause.
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Re: Customers billed for unwanted texts

Post by alohasand » Thu Feb 12, 2015 12:39 pm

Most places want to charge customers for paper bills and mailing unless you have a package that covers such charges (all-inclusive).

I agree that having a paper record of bills helps because sometimes the customer service rep will say our records only show the last month or two and not older invoices, etc. That gets tired fast.

Fine print matters. Always read through it. That's a big money headache and a technology headache. Almost makes one wish for cellphones that have no Internet or data beyond calling buttons and memory for frequently called numbers.
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